SAVR Privacy Policy

1. Information We Collect

To help you shop smarter and save money on groceries, we collect different types of information. This can include data that identifies you directly (like your name) and data that doesn't.

A. Information You Provide to Us

We collect personal information that you voluntarily provide when you register, use our Services, or contact customer support:

Account Information:

• Name, email address, password
• Postal code and city (to find stores near you)
• Household information (optional – number of people, dietary needs)

Shopping & Meal Planning Information:

• Shopping lists you create
• Recipe photos you upload
• Recipe links you paste
• Meal planning requests you make
• Dietary preferences and restrictions (e.g., vegetarian, gluten-free, allergies)
• Store selections (which retailers you choose for price comparisons)

Chat Conversations:

• Messages you send to our AI shopping assistant
• Questions you ask about recipes, products, or meal planning

Customer Support:

• Support inquiries and communications with our team

B. Information We Collect Automatically

When you use SAVR, we automatically collect certain information about your device and how you use our Services:

Usage Information:

• Features you use (chat, recipe upload, manual list entry)
• Searches you perform within SAVR
• How long you spend using different features
• Shopping lists you create, view, or delete
• Stores you select for price comparisons

Device Information:

• Device type (phone, tablet, computer)
• Operating system (iOS, Android, Windows, Mac)
• Browser type and version
• IP address
• General location (city/region based on IP address)

Cookies and Similar Technologies:

• Session cookies (deleted when you close your browser)
• Persistent cookies (stay on your device for up to 2 years)
• We use cookies to remember your login, preferences, and provide core functionality

C. Artificial Intelligence Features

SAVR uses third-party AI technology providers (including OpenAI, Anthropic, and Google Gemini) to help you build shopping lists and plan meals.

When you use AI features, we share:

• Your shopping lists and meal planning requests
• Recipe photos and links you provide
• Your dietary preferences and restrictions
• Chat messages with our assistant

What AI Does:

• Extracts ingredients from recipe photos and text
• Suggests relevant products and alternatives
• Generates shopping lists based on meal plans
• Answers your shopping-related questions
• Provides recipe recommendations

Data Protection: AI providers process your data solely to deliver these features and cannot use your information for their own purposes. Data is transmitted using encrypted connections.

Your Control: You can withdraw consent for AI processing by emailing privacy@savr.app with subject "Disable AI Features." Note: This significantly limits SAVR's functionality.

D. Information from Google Maps

We use Google Maps to show you stores near your postal code, display store photos and information, and help you find the best places to shop.

What Google Maps Receives:

• Your postal code (to find nearby stores)
• The stores you select for price comparison

2. How We Use Your Information

We use the information we collect to power SAVR, help you save money on groceries, and personalize your experience.

Provide and Improve Our Services:

• Create and maintain your account
• Generate shopping lists from recipes
• Compare prices across your selected retailers
• Show you which stores have the best prices for your items
• Track your savings over time
• Improve SAVR's features and performance
• Fix bugs and technical issues

Personalize Your Experience:

• Remember your dietary preferences and restrictions
• Suggest products that match your needs
• Recommend recipes based on your preferences
• Show relevant product alternatives and substitutions
• Remember your store selections

AI-Powered Features:

• Process your chat messages to understand your shopping needs
• Analyze recipe photos to extract ingredients
• Generate meal plans and shopping lists
• Provide conversational shopping assistance
• Suggest products and recipes

Communicate With You:

• Send important account notifications
• Respond to your customer support requests
• Provide updates about SAVR features (if you opt in)
• Send service-related announcements

Operate and Secure Our Services:

• Prevent fraud and unauthorized access
• Troubleshoot technical problems
• Analyze how people use SAVR to improve it
• Ensure our Services are working properly
• Comply with legal obligations

Location-Based Services:

• Find grocery stores near you based on your postal code
• Show you relevant pricing for your area
• Provide store recommendations

We may also combine or anonymize information in a way that doesn't identify you personally and use it for any purpose, such as understanding grocery shopping trends.

3. When We Share Your Information

We share your information only as necessary to provide our Services and comply with legal obligations.

A. Service Providers and Business Partners

We work with third-party companies to help operate SAVR. These providers only access information necessary for their specific function and cannot use it for other purposes.

Our Accountability: We remain responsible for your information even when processed by third parties. We require all service providers to:

• Protect your data using Canadian privacy standards
• Use your information only for authorized purposes
• Comply with PIPEDA and applicable privacy laws
• Return or delete your information when services end

Types of Service Providers:

• AI Technology Providers (including OpenAI, Anthropic, and Google Gemini): Process your shopping lists, chat messages, recipe photos, and dietary preferences to provide AI-powered features
• Google Maps: Provides store location services and photos based on your postal code
• Web Hosting & Infrastructure: Servers and systems that run the SAVR platform
• Email Services: For account communications

Future Service Providers: As SAVR grows, we may add:

• Payment processors (Stripe) for subscription payments
• Email marketing services for promotional communications
• Analytics tools to improve our platform
• Customer support platforms

We will update this policy and notify you of significant new providers.

B. Sharing Anonymized Shopping Insights

Currently, SAVR does not share your information with third parties for data monetization purposes.

In the future, we plan to share anonymized, aggregated shopping insights with grocery retailers, brands, and market research firms to help improve products, pricing, and the shopping experience.

What We May Share — Aggregated Trends:

• "30% increase in organic product searches in Ontario during January"
• "Users shopping at discount stores prioritize price over brand 78% of the time"
• "Plant-based protein searches up 45% year-over-year"

Anonymized Shopping Patterns:

• "Users who buy chicken also search for rice 68% of the time"
• "Weekend shoppers purchase 23% more produce than weekday shoppers"
• "Average shopping list contains 15–20 items"

What We Will NEVER Share:

• Your name, email, phone number, or address
• Shopping lists with YOUR identity attached
• Any data that identifies YOU as an individual
• Information that can be traced back to you personally

Before We Start Sharing Insights:

1. We will update this Privacy Policy with specific details
2. We will notify you by email at least 30 days in advance
3. You'll have the option to opt out or delete your account
4. All data will be properly anonymized and aggregated

C. Legal Compliance and Protection

We may disclose information about you without your consent if we believe it's necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate fraud or other illegal activities
• Enforce our Terms of Use or other agreements
• Respond to government or law enforcement requests

D. Business Transfers

If SAVR is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4. Where Your Data Lives

Current Infrastructure

SAVR's web application is currently hosted on servers in the United States. When you use SAVR, your information is transmitted to and processed in the US.

AI Processing

When you use SAVR's AI-powered features (chat assistant, recipe analysis, meal planning), your data is processed by AI service providers located in the United States.

What This Means

Your personal information is processed in the United States. As a result, US government agencies, courts, or law enforcement may be able to obtain disclosure of your information through laws applicable in the United States.

Why United States?

We use US-based infrastructure and AI services for reliability, cost-effectiveness, and access to cutting-edge AI technology. We are planning to migrate to Canadian servers (Google Cloud Run, Montreal or Toronto) in the future.

Your Data Protection

Even though data is processed in the US, we:

• Use strong encryption for data transmission and storage
• Require all service providers to protect your data
• Contractually prohibit service providers from using your data for their own purposes
• Regularly audit our security practices

5. Your Privacy Choices

We believe you should have control over your information. Here's how you can manage your preferences:

Account Settings

Log into SAVR and go to Settings > Privacy to control:

AI Features:

To withdraw consent for AI features (chat assistant, recipe analysis, meal planning), email privacy@savr.app with subject "Disable AI Features." We process email requests within 24 hours.

Shopping Data:

• Delete individual shopping lists
• Clear all shopping list history
• Remove saved dietary preferences
• Change or remove store selections

Chat History:

• Clear all AI chat conversations
• Delete specific chat sessions

Email Communications:

• Unsubscribe from promotional emails (when we offer them)
• Manage notification preferences
• Click "unsubscribe" in any email we send

Browser and Device Settings

Cookies: You can manage cookies through your browser's privacy settings. Note that disabling cookies may limit some SAVR features.

Location Services: You can control whether to provide your postal code. Note that without location information, we cannot show you nearby stores or relevant pricing.

Minimize Data Collection

Limit AI Processing: Manually type your shopping lists instead of using the chat assistant, recipe photo upload, or recipe link pasting. This reduces data sent to AI providers but significantly limits SAVR's functionality.

6. Data Security

We take security seriously and use multiple layers of protection to safeguard your personal information.

How We Protect Your Information

Encryption:

• All data encrypted in transit and at rest
• Your password is hashed (we never see your actual password)

Access Controls:

• Team members only access data needed for their specific job
• Multi-factor authentication for internal systems
• Regular access reviews and logging

Infrastructure Security:

• Secure hosting with monitoring
• Regular security audits and vulnerability scanning
• Intrusion detection systems
• Firewall protection

Your Role in Security

You can help protect your account by:

• Using a strong, unique password for SAVR
• Not sharing your login credentials
• Logging out on shared or public devices
• Keeping your device software updated
• Reporting suspicious activity immediately

Limitations

While we use industry-standard security measures, no system is 100% secure. Internet transmission and electronic storage carry inherent risks. We cannot guarantee absolute security.

7. Withdrawing Your Consent and Managing Your Data

You can change your mind about how SAVR uses your information at any time.

Manage Your Data

AI Features: Email privacy@savr.app with subject "Disable AI Features" to stop sending data to AI providers.

Account: Delete your account in Settings > Account > Delete My Account

Delete Your Account Completely

What Happens When You Delete:

• Your account closes within 24 hours
• All personal information deleted within 30 days
• Shopping lists, chat history, and preferences permanently erased
• You'll receive confirmation email when deletion is complete

What We Must Keep (Legal Requirements):

• Transaction records if you had a paid subscription (7 years – Canadian tax law requirement)
• Anonymized usage data for improving SAVR (cannot be traced back to you)
• Records of your deletion request (proof of compliance)

Request Specific Actions

Email privacy@savr.app with your request:

• "Disable AI Features" – We turn off chat, recipe analysis, AI suggestions for your account
• "Remove Store Data" – We delete your store selections
• "Data Access Request" – We send you everything we have about you (within 30 days)
• "Data Correction" – We fix inaccurate information
• "Data Deletion Request" – We delete requested information (if legally permitted)

Response Times

• Account setting changes: Immediate
• Email requests: We respond within 10 business days
• Data deletion: Complete within 30 days
• Data access requests: Delivered within 30 days

8. How Long We Keep Your Information

We only keep your information as long as needed for the purposes we collected it, or as required by law.

Retention Periods

When Your Account Closes

• Most personal information deleted within 30 days
• Shopping lists, chat history, preferences deleted immediately
• Some data retained for legal obligations (see table above)
• Backup systems purged within 90 days

Your Right to Earlier Deletion

You can request deletion before these retention periods by going to Settings > Account > Delete My Account, or by emailing privacy@savr.app with subject "Early Deletion Request."

9. Security and Data Breach Response

How We Protect Your Information

We use multiple layers of security to protect your personal information from unauthorized access, disclosure, or misuse.

Technical Safeguards:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Firewall protection and network segmentation
• Secure development practices and code reviews

Administrative Safeguards:

• Role-based access controls
• Confidentiality agreements with all staff and contractors
• Regular privacy and security training
• Incident response procedures and plans

If a Data Breach Occurs

If we discover unauthorized access to your information that creates a real risk of significant harm, we will:

• Secure our systems and investigate what information was affected
• Notify you by email and/or prominent notice when you log in
• Inform you what happened, what information was involved, and what you should do
• Tell you how to contact us and your right to file a complaint with the Privacy Commissioner of Canada
• Notify the Office of the Privacy Commissioner of Canada as required by law

Report Security Concerns

If you notice suspicious activity, email security@savr.app with subject "Security Incident." We'll investigate and respond within 24 hours.

10. Age Requirements

You must be at least 16 years old to create a SAVR account and use our Services.

For Users 16–17

If you're 16 or 17 years old, we encourage you to review this Privacy Policy with a parent or guardian before using SAVR. While we don't require formal parental consent at this age, we want you to understand how we handle your data.

If You're Under 16

Please don't create an account or provide any information to SAVR. If we discover someone under 16 is using our Services, we'll delete their account and information immediately.

For Parents and Guardians

If you believe your child under 16 has created an account, contact us at privacy@savr.app with your relationship to the minor, the account username or email, and what you'd like us to do.

11. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have specific rights regarding your personal information.

Right to Access

Email privacy@savr.app with subject "Data Access Request." We'll respond within 30 days with categories of personal information collected, specific data about you, sources, purposes, and categories of third parties we share with.

Right to Correction

Update your information directly in Account Settings > Profile, or email privacy@savr.app with subject "Data Correction."

Right to Delete

Go to Settings > Account > Delete My Account (fastest), or email privacy@savr.app with subject "Data Deletion Request." Deletion is complete within 30 days.

Right to File a Complaint

If you're not satisfied with how we handle your privacy rights, you can file a complaint with the Office of the Privacy Commissioner of Canada:

• Website: www.priv.gc.ca
• Phone: 1-800-282-1376
• Mail: 30 Victoria Street, Gatineau, Quebec K1A 1H3

12. Privacy Officer

SAVR has designated a Privacy Officer responsible for ensuring we comply with Canadian privacy laws and handle your information properly.

Contact our Privacy Officer at privacy@savr.app for questions about how we use your information, filing a privacy complaint, exercising your privacy rights, or reporting potential privacy issues.

All privacy inquiries are taken seriously and handled confidentially.

13. Privacy Complaints and How to Resolve Them

Internal Complaint Process

Email privacy@savr.app with subject "Privacy Complaint." Please include your name and contact information, a description of your privacy concern, what information is involved, and what you'd like us to do about it.

We will acknowledge receipt of your complaint and investigate the matter. We aim to provide a written response within 30 days.

File With Privacy Commissioner

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376. There is no cost to file a complaint.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We'll Notify You

• We'll post the updated policy on savr.app
• We'll update the "Effective Date" at the top
• For significant changes, we'll also notify you by email to your registered address and by prominent notice when you log into SAVR

By continuing to use SAVR after we post changes, you agree to the updated Privacy Policy.

15. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, your information, or our privacy practices, please contact us:

Last Updated: October 13, 2025